What seasonal rush looks like inside a tyre shop

Every tyre shop has two seasons: the one when tyres change and the one spent waiting for it. The catch — more than half of the year's volume is handled in about ten working days.

Numbers from a single shift

A typical shop with two fitting lanes gets 80 to 150 calls a day in season. Forty to sixty get answered. The rest ring while a tyre comes off the machine, while a wrench is being found, while payment is taken.

Where it is lost

Not on tyres, not on equipment. It is lost on the phone: a customer calls, gets a busy line, dials the next shop on the map. Nobody in the shop knows how much slipped through — there is no list of missed calls.

What helps

A systematic answer to every call. When no human can pick up, an agent that answers the same second, asks for the tyre size and the slot, and logs everything — that is the difference between a chaotic shift and a profitable one.

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